Skills intelligence: the real map of what your operation can do
Map, measure and compare the skills of every person, store and shift with AI. A live skills matrix, gaps by location and decisions based on hands-on tests, not gut feel.
Operational view
A job title isn't a skill. Now you can see the difference.
Two people wearing the same cashier badge deliver very different results. Workdex Skills Intelligence shows you why: it combines self-assessment, the manager's view and hands-on tests taken on the phone to measure the real level of every skill, for every person.
AI suggests a skills taxonomy by role from a ready-made library for retail, manufacturing and logistics, sales, call centers and healthcare. You tailor it to how you work and get a live skills matrix, with gaps by store, line, region or shift and alerts when a job depends on too few people.
Application
When to use
Opening a new store, line or site
Build the launch team with people who already master the critical jobs, and know exactly what to train before day one.
Training that hits the right gap
Stop training everyone on everything. Put your budget into the skills and locations where the gap actually hurts results.
Knowledge concentrated in a few people
Find out which jobs depend on one or two people per shift and line up coverage before the next absence, vacation or resignation.
Step by step
How it works
Define skills by role
Start from the Workdex library for your industry. AI suggests technical and behavioral skills and the expected levels by role and seniority.
Run a mapping cycle
Each person completes a self-assessment and a short hands-on test on their phone. The manager adds their view. Just minutes per employee.
Compare and find gaps
Skills radar per person, person vs. role, location vs. location, and a coverage matrix by shift.
Act on what you find
Generate development plans with AI, launch certifications, build schedules and spot successors in one click.
Operation
Data, outputs and workflow impact
Sources of evidence
- Self-assessment and manager review in the same cycle.
- Hands-on, situational and knowledge tests, proctored.
- Hiring results for anyone who joined through Workdex.
Views you get
- Skills matrix by role, location, region and shift.
- Individual radar and person vs. expected role comparison.
- Coverage map: critical jobs with too few qualified people.
Better decisions
- Training aimed at the gap, not the calendar.
- Schedules and backfills with people who actually know the job.
- Internal mobility and succession on comparable criteria.
Platform
Inside the platform
Three-source view
Self-assessment, manager and hands-on test side by side show where perception and reality split.
Teams by location
Compare stores, lines and shifts on the same skills scale.
Next career steps
People close to the next level show up first, with the exact gap left to close.
FAQ
Frequently asked questions
What is skills intelligence?
It's the practice of mapping, measuring and managing people's skills with data. Instead of looking only at job titles, the company knows the real level of every skill in every person and location, and uses it to train, schedule, promote and hire.
Do I need a skills taxonomy ready to get started?
No. Workdex comes with a skills library for retail, manufacturing and logistics, sales, call centers and healthcare, and AI suggests skills by role. You review, adjust and publish.
Why include a hands-on test in skills mapping?
Because self-assessments and manager opinions measure perception. A short, proctored hands-on test on the phone shows what the person can actually do and makes comparisons fair across locations.
How long until I have my first skills matrix?
The usual path is a pilot at one location or one critical role, run the first cycle and expand. The pace depends on the size of your operation and is set with our team in the proposal.
Workdex Skills
Five modules. One skills scale.
Employee Management
Every store, shift and site in one place, with each person's skills profile.
- One employee database across locations
- Profiles accessed on mobile
- Skill search for scheduling
Internal Certifications
Qualifications with proctored tests, verified identity and tracked expiration.
- AI-generated tests from your own procedures
- Alerts before expiration
- Audit-ready evidence
Career Progression
Clear career paths from entry-level roles to leadership, with each person's exact gap.
- Career path visible on mobile
- Promotion readiness
- Succession bench by job
Performance Reviews
Cycles with self-assessment, manager review and hands-on tests, set up with AI and closed in days.
- AI-suggested forms by role
- Calibration across locations
- Summary and action plan per person
Companies that trust Workdex
Stop guessing who knows what.
See your frontline operation in a live skills matrix, with gaps and coverage by location.