Retail
Cashiers, sales associates, team leads and store managers
- Customer service and sales
- Register operation and loss prevention
- Store opening and closing
Workdex Skills · AI Skills Management
Know who can do what. In every store, line and shift.
Workdex maps, assesses, certifies and develops the skills of your entire frontline workforce with AI. From cashiers to nursing technicians, all on mobile, using the same scale you hire with.
- Built for mobile
- Hands-on tests, not just opinions
- AI recommends, people decide
The problem
A badge shows the job title. Not what the person can do.
In operations with dozens of locations and thousands of people, decisions about people are still made in the dark.
01
Nobody knows who knows what
Your operation's skills live in each manager's head. When they leave, the map leaves with them.
02
Training by calendar, not by gap
Everyone takes the same course, on the same date, with no diagnosis. The gap that hurts results stays put.
03
Paper certifications
Sign-in sheets, expired certificates and no proof that the qualified person is the one on shift.
04
Gut-feel promotions, revolving-door turnover
Without a clear path, top performers leave and promotions go to whoever is closest, not whoever earned it.
The platform
Five modules. One skills scale.
Use them together or start with what hurts most today. They all connect to each other and to Workdex recruiting.
Employee Management
Every store, shift and site in one place, with each person's skills profile.
- One employee database across locations
- Profiles accessed on mobile
- Skill search for scheduling
Skills Intelligence
A live skills matrix for your operation, measured with hands-on tests.
- Skills library by industry
- Gaps by store, line and shift
- Critical coverage alerts
Internal Certifications
Qualifications with proctored tests, verified identity and tracked expiration.
- AI-generated tests from your own procedures
- Alerts before expiration
- Audit-ready evidence
Career Progression
Clear career paths from entry-level roles to leadership, with each person's exact gap.
- Career path visible on mobile
- Promotion readiness
- Succession bench by job
Performance Reviews
Cycles with self-assessment, manager review and hands-on tests, set up with AI and closed in days.
- AI-suggested forms by role
- Calibration across locations
- Summary and action plan per person
How it works
From skills map to promotion in four steps.
- 01
Design
Roles, levels and career paths, with the skills for each one suggested by AI from your industry's library.
- 02
Assess
Cycles with self-assessment, manager view and short hands-on tests, all on mobile.
- 03
Compare
Gaps by person, role, store, shift and region. See where your operation depends on too few people.
- 04
Develop
AI development plans, certifications, internal hiring and promotions backed by evidence.
Industries
Built for deskless workers.
Ready-made skills, certifications and career paths for the operations that hire the most and need to retain the most.
Manufacturing and logistics
Production operators, warehouse associates, inventory checkers, line leads
- Machinery and equipment operation
- Safety and quality
- Picking, checking and shipping
Sales
Inside and field sales reps, brand promoters, consultants
- Sales technique and negotiation
- Product knowledge
- Relationship building and after-sales
Call centers and customer service
Customer service agents, quality analysts, supervisors
- Script adherence and service quality
- First contact resolution
- Written and voice communication
Hospitals and healthcare
Nursing technicians, front desk, environmental services, pharmacy
- Care protocols
- Patient safety
- Patient experience and communication
Hiring + Skills
One scale, from hiring to promotion.
The skills Workdex assesses to hire are the same ones you map, certify and develop afterward. People hired through AI screening arrive with their profile ready. And when a leadership role opens, you look inside first.
Explore AI hiringBefore the hire
- AI Interview and role-based assessments
- Verified identity
- Finalists ranked by skill
After the hire
- Skills profile from day one
- Certifications and career path
- Performance reviews and succession
Why Workdex
Skills management that works outside the office.
Built for mobile
Employees and managers do everything on their phone, at the start or end of a shift. No computer, no work email.
Evidence, not perception
Proctored hands-on tests alongside self-assessment and manager review. The same scale at every location.
AI with governance
AI suggests skills, builds tests, summarizes cycles and recommends. Decisions about people are always made by a person.
8,000+ ready-made assessments
A library of assessments and templates to start on day one, tailored to how your operation works.
FAQ
Skills management FAQ
What is skills management?
It's the set of practices for mapping, measuring, certifying and developing the skills of a company's people. At Workdex, that includes employee management, skills intelligence, internal certifications, career progression and performance reviews, in one AI platform.
What's the difference between skills management and performance reviews?
A performance review looks at results over a period. Skills management looks at what the person can do and what's missing for the next step. At Workdex, both use the same scale: every performance cycle updates the skills matrix.
Does Workdex Skills work for frontline teams?
Yes. It was designed for retail, manufacturing and logistics, sales, call centers and healthcare: large, distributed, shift-based teams that do everything on their phone.
Do I need to hire through Workdex to use skills management?
No. The Skills modules work on their own. If you also hire through Workdex, you get the advantage of one skills scale from hiring to development.
Where do I start?
The most common path is a pilot with one location or one critical role: we define the skills, run the first mapping cycle and expand to the rest of the operation.
Is employee data secure?
Yes. Data handling follows GDPR and LGPD, with role-based access control, recorded consent and an audit trail.
How does pricing work?
Each proposal is built around the size of your operation and the modules you choose. Talk to a specialist to get yours.
Find out what your operation can really do.
Bring your leadership a skills map of your frontline. Talk to a specialist and get a proposal for your operation.
See Skills pricing