Outsourcing and RPO
Run recruiting for multiple clients with SLA, volume, and consistent criteria, using Workdex's AI agents as the engine behind the operation.
Executive summary
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Operational view
The industry's challenge
Outsourcing and RPO (Recruitment Process Outsourcing) companies live on scale and SLA: each client has its own job volume, delivery deadline, and quality bar, and cost per hire has to fit the contract's margin.
Workdex works as the recruiting engine behind the operation: AI agents handle screening, assessment, and interviews in parallel for multiple clients, while the human team focuses on client relationships and the final decisions that require judgment.
Application
When to use
Multiple clients, same team
When an RPO operation needs to run hiring processes for several clients at once, without proportionally growing the recruiter team.
Time-to-hire SLA
When the contract with the end client has a time-to-fill SLA and the operation needs predictability to meet the deadline.
Variable volume by client
When job demand swings widely across clients and the operation needs to scale screening without hiring and letting go of recruiters.
Step by step
How it works for outsourcing and RPO
Workspace per client
Each end client operates with its own set of jobs, criteria, and branding, within the same Workdex operation.
Agents handle the volume
Job Designer, CV Scoring, and Screening Agent run in parallel across different clients, without relying on dedicated recruiters per account.
Recruiter focuses on the relationship
The human team tracks the SLA, adjusts criteria with the client, and handles the final decisions the agents escalate.
Performance report by client
Time-to-fill, volume, and hiring-quality metrics are available per client, for reporting and contract renegotiation.
Operation
Data, outputs and workflow impact
Typical use cases
- RPO operation for multiple simultaneous clients.
- Outsourced technical or behavioral screening at volume.
- Demand peaks that require scaling without hiring more recruiters.
Most-used modules
- The four recruiting agents operating in parallel per client.
- Assessment catalog for any role and industry.
- Performance and SLA reports per account.
Expected outcome
- More roles filled with the same recruiter team.
- More predictable time-to-fill SLA.
- Consistent quality criteria across clients.
Platform
Suggested platform screenshots
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Multi-client dashboard
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Time-to-fill SLA by account
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Criteria configuration by client
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FAQ
Frequently asked questions
Can I run multiple clients on the same Workdex account?
Yes, each end client can have its own workspace, with its own jobs, criteria, and branding within the same operation.
How does this help meet time-to-fill SLA?
AI agents handle screening, assessment, and interviews in parallel, cutting the time that would otherwise depend on a human recruiter's availability.
Can we get performance reports by client?
Yes, volume, hiring time, and quality metrics are available segmented by account.
Companies that trust Workdex
Scale your RPO operation without scaling the team
See how outsourcing and RPO operations use Workdex's agents to serve more clients with the same team.